FAQ
What is the shipping time?
My goal is to ship items out as soon as possible, but keep in mind that all products are handmade, so please be patient. Shipping time varies depending on if I have the items in stock. Most items will ship anywhere from 1-7 days. The time of delivery is dependent on where you live. All items ship from California, USA.
I only accept orders from the U.S.
Can I cancel my order?
As long as the item/items have not shipped, I can absolutely cancel the order/orders and you will receive a refund within 10 business days. To cancel, please email me at gabbyandhercreations@gmail.com with your name and order number.
**If you have not received a response after 3 days, double check that you spelled the email correctly then try emailing again.
What is your return/exchange policy?
I do not offer exchanges. It is faster to return the items and place a new order.
I will gladly accept returns within the first 30 days of purchase of any items as long as it is returned in its original packaging. You just have to pay for shipping. Please submit your name, order number, and reason for the return here.
Return all items back to:
PURE CREATIONS
ONTARIO, CA 91761
**Exceptions**
I do not accept returns for drinkware items due to sanitary reasons.
I received damaged and/or wrong items- what do I do?
In the event that your order gets damaged in transit, I will replace the items free of charge, but please provide your name, order number, and a picture of the damage to
If you received the wrong items, please email me at
Is it normal for paint to settle at the bottom of my cup?
Yes. If your cup has liquid inside of the double-wall, it is normal for the paint to settle after a couple of days. All you have to do is give it a good shake and it will return back to normal. I recommend letting it sit upside down when not in use.